Testimonials for DrainScope.net

Below are some examples of great feedback Drain Scope has received – Updated every month

We were very impressed with Leah in the office and all staff and working crew. You were always professional, respectful and courteous. You kept us well informed of all proposed work, findings and progress throughout the project, and were patient with our questions and concerns. We appreciate your honesty and integrity in that you only did the required work, falling in the lower price range of your estimates. Even though the majority of your job was completed in heavy rains, when you left our property there was no evidence that major digging had been done - very clean work site.

We would never hesitate to recommend you to anyone. Each time we drive by a drains project in progress with a different company name, and the lengthy time it is taking to complete the job, we are grateful for your efficient service.
Sincere thanks again, and Congratulations on all your Torch Awards - well earned and deserved!

Jim/Janice Derrick

We would like to give our highest +++ recommendations for Drainscope. They came promptly and worked efficiently every single minute until our very plugged drains were cleared, both front and back of our home. They were so polite, considerate, efficient, persistent and productive +++! Foreman Colin did an efficient, credible job investigating everything. All 3 workers gave their all. They were all knowledgeable and creative, determined to persist until they succeeded against seemingly impossible odds. During all their hard work, they communicated super-well, educating us kindly along the way. We are looking forward to having them inspect our drains annually from now on. The office forwarded us photos of their good work, along with a map of the historical and current status of our home’s exterior drainage system. Every aspect of Drainscope’s excellent work was professional from start to finish. Understandably, we have already recommended Drainscope highly to many other homeowners, and look forward to continuing to do so.

Robin Roberts & Diana Denny

Quiet honestly we don't know were we'd be without Derek and his team! Our first meeting with Drainscope was when we contacted them (a recommendation from our real estate agent) to do a scoping of the sewer and storm sewer system when we were doing our due diligence on the home we were purchasing. We purchased the home and contracted Drainscope to rectify the problems with the systems.They faced a number of demanding challenges but were able to find solutions to each one including a basement flooding problem. Drainscope provided us with a detailed breakdown of what we needed to do to get our drainage problems corrected and a time line to get all the the work completed. The team Derek has put together are extremely knowledgeable, hard working and curious. We have and will continue to recommended Drainscope to others not just because they did a terrific job but because they truly cared about us. They are the BEST!

How would you rate our company? - Excellent - very satisfied with service
Was our staff at DrainScope helpful? - Very good
How did you hear about DrainScope? - Referred by Happy Customer
Would you recommend DrainScope to someone you know? - I have already

Thom & Rosemary Vysohlid

Accolade for Drain scope.
Drain Scope have just completed a job for us and we are writing to tell you what a marvelous team of professionals they are !! they were on time, they saved last week what could have been a much bigger problem in the basement initially, they did what was needed, they cleared and cleaned up, replaced all the garden, the fence, and even took the mud off the gate. That is impressive, and we will in the future have no hesitation in calling Drain Scope to maintain the drain tile, and to share with anyone and everyone what a great job they have done.

Sincerely,

Barb and John Chester

I recently had Drain Scope come and do a trenchless installation of a new sewer pipe. I can’t say enough about how impressed I was with this company right from the start.

My sewer had backed up and I was told by another company that had come to clear the blockage that I needed a new sewer pipe. They said the job was too big for them. I called several companies and got some estimates. I called Drain Scope for an estimate and spoke with Derek Rathwell. He took the time to answer all my questions and made sure that I understood exactly what needed to be done. I had concerns about the exposed aggregate sidewalk and the repairs that would be needed when the sidewalk was cut. Derek explained how it would be repaired. He had one of his staff come and scope the drain and then he provided me with a detailed estimate in a very timely manner. At the time they were extremely busy as there had been a lot of rain, but he made sure that mine was done as soon as possible in order to avoid any further problems. They came when they said they would. Colin, Brett, Don and Jonathan came as they were using a new machine with a smaller footprint and Derek wanted them all to see how it worked. Derek stopped by the job 3 times during the day to make sure everything was going as planned.

All of the employees were excellent. If I had questions they answered them. I was also impressed that Derek stopped by at the end of the day. He helped the guys take the equipment away and made sure that I was happy with the work. Everything was tidy when they left. They used protective mats so there wasn’t any damage to my lawn. I was extremely pleased with the cement work that was done by Allen Mobey that Drain Scope hired for the repairs. I also asked them to check my perimeter drains. Johnathan came by a few days later. He had a difficult job with them as they hadn’t been checked in over 25 years. There were lots of roots and it was a ! difficult job to get them all out. He called me when the job was completed and gave me a verbal report of what he had done. He sent me a detailed report with drawings of where the drains were and some pictures of the drains.

Drain Scope charged me a reasonable price, came when they said they would, did what was expected and left everything tidy when they left. I can’t say enough about how impressed I was with the service they provided! I’ve recommended them to several friends.

Beth Barnes

As Oak Bay homeowners, we would like to recommend Drainscope of Victoria for remedial perimeter drain projects. We have lived in our 1937 Uplands character home for over 20 years and in the past two winters noted rainwater backing up and overflowing from the perimeter drain downspout riser tiles at the rear of the house.

The original perimeter drain system had not been maintained and did not have any modern clean-out access points for regular upkeep. We suspected the water backups were caused by root penetration from mature shrubbery planted too close to the perimeter drain at several locations, as well as debris build-up in the drain tiles from the 30 mature Garry oaks on the property.

The primary objective was to avoid the cost and disruption to the garden of a complete dig-up and replacement of the entire perimeter drain tile system around the house. Many older homes in the immediate vicinity are being demolished upon sale and replaced with new structures and associated infrastructure. The cost of a complete perimeter drain replacement might not be recoverable upon sale to the next owner, but having a re-mediated system would very likely improve the selling price – eliminating a serious issue with potential buyers, who wish to keep the house.

A preliminary CCTV diagnostic inspection project of the perimeter drain around the house by Drainscope was inconclusive, due to blockages at most downspout access points. The combined rainwater and sewer line lateral to the municipal service was however successfully inspected and found to be satisfactory - a very promising starting point. A decision was made to auger and flush, the system to achieve water flow. PVC clean-outs for future maintenance would be added and small sections of the original tile replaced with PVC piping as necessary.

Drainscope owner Derek Rathwell quoted a daily rate for his team and equipment – excavator, truck, trailer etc. - with an anticipated time of 2 days to complete, assuming no major problems. Initially we were concerned at the cost and the need for having all the equipment on hand, as the extent of the project was then unknown. On reflection, we realized that if any particular piece was needed, it had to be on site in order to finish the project in a timely and cost-effective manner.

Drainscope’s three-person team arrived as scheduled and set to work immediately, gaining access to the perimeter drain system at house corners and other key points. With shovels, augers and high pressure water wands they skillfully went about clearing accumulated debris and shrubbery roots – while getting water to flow. The team – Colin, John and Don - were skilled, diligent and hardworking individuals with pleasant personalities. Their work habits at all times kept the garden area tidy, which resulted in damage-free landscaping at project completion.

On the 1st day, an unexpected issue occurred, requiring the excavator for a deeper dig at one location and the trailer to take away unneeded clay soil and to bring in gravel. Despite this setback, the project was satisfactorily completed as scheduled.

Rainwater now flows freely at all points in the perimeter drain system, our mature shrubbery is mainly intact and we have modern PVC clean-outs (and small sections of new PVC perimeter drain piping) for regular maintenance and peace of mind. Should we choose to sell the house in the next few years, our universe of potential buyers has been increased to include those who wish to keep the home, having resolved a potential major impediment to purchase.

UPDATE: As mentioned in the testimonial provided, we felt the staff were all hard working, diligent, flexible, skilled, friendly and careful with our mature garden. Being seniors on a fixed income, we appreciated very much the effort to complete in the forecast-ed 2 days by working extra man hours each day.


How would you rate our company? - Excellent - very satisfied with service
Was our staff at DrainScope helpful? - Very good
How did you hear about DrainScope? - Google
Would you recommend DrainScope to someone you know? - Yes

JOHN PALMER

I own and reside in a duplex in Brentwood Bay. Last winter I noted standing water collecting along the east side of the duplex adjacent to a garage doorway. Since this east side of the property is the high side of the property and exposed to water runoff, it should be well drained. I noted that DrainScope was working across the street from our residence, consequently I walked over and spoke to a staff member, Jonathon Watts. Fortunately, Jonathon was an expert in drainage evaluation (in-pipe camera inspection). He walked over to our site and examined the area with the problem and gave me the DrainsScope card. I then phoned Derek Rathwell, owner of DrainScope .

During my conversation with Derek, I soon realized that he had a great deal of direct experience solving drainage problems. I described the job to Derek and he gave me an approximate cost to evaluate the drainage problem using the in-line camera and pipe-auger equipment. We then decided on a time for the examination.

Jonathon arrived at the duplex and after quickly and efficiently operating the camera and auger equipment located a broken pipe under a concrete driveway slab. He then proposed a solution for the drainage problem which included replacing and repairing the broken pipe. The low permeability fill would be replaced with “clear crush” drain rock, a high permeability crushed aggregate protected by geotextile to prevent entry of fines into the drainage pipe. Replacement of the damaged pipe would require the use of a diamond saw and a jackhammer to remove the concrete and expose the broken pipe. The concrete would be replaced as required.

Having worked for the Ministry of Highways for many years as a geotechnical and a pavement engineer, I am familiar with drainage and aggregate requirements and agreed completely with Jonathon’s analysis and suggested solution to the problem.

Derek then phoned me and we discussed and agreed upon a contract to solve and to repair the problem.

The excellent communication, hard work, efficiency and specialized knowledge demonstrated by Derek and Jonathon permits me to look forward to completion of the project by the DrainScope team. I also look forward to reporting to Derek the operational results after completion of the project.

Part 2 Residential Drainage Project Brentwood Bay
I (David Haughton) own and reside in a duplex in Brentwood Bay. Part 1 of this testimonial described DrainScope’s Analysis of a Drainage problem at the duplex. Drainscope developed a proposal to solve a serious drainage problem. As a professional engineer familiar with drainage problems and their solutions, I agreed with their well conceived proposal. The proposal included the following components:
1) Removal of an original improperly sloping and damaged non functioning drainage pipe along the east side and front of the side by side duplex.
2) The broken drainage system lay under a concrete driveway , therefore, it required cutting and removal of concrete pavement with a diamond saw and jackhammer.
3) Replacement of the old drainage pipe with a new heavy duty pipe.
4) In a restricted space, along both the east and south side of the duplex, the old damaged pipe was skillfully excavated using a mechanized excavator by Derek Rathwell, owner of Drainscope. Derek was the job supervisor. The impermeable soil surrounding the old drainage pipe was replaced by open graded drain rock and overlaid by 100% crush which was very permeable and protected from intrusion of high-fines soil by a geotextile layer.
With Derek Rathwell (owner) the other members of the team were two drainage specialists:
1) Don Strickland, operator of a specialized truck that could remove its box for tight areas. Don also operated the small excavator. He also provided instructions on design of drainage components during construction.
2) Jonathon Watts, the expert in detection and analysis of drainage problems using pipe cameras, high pressure injection hoses, pipe auger systems. Jonathon and Don on the second day worked together in developing and assembling entry, drainage and inspection ports.
On the first day, the team, using their specialized equipment completed excavation and replacement of the faulty piping and impermeable soil. On the second day Don and Jonathon completed the job by finishing application of open-graded crush, geotextile, compaction of all materials, addition of accessible surface drains and ports and replacement and finishing of concrete cover. Because of their combined expertise and skills, the job was completed in two days with no inconvenience to residents of the duplex. As a professional engineer, knowledgeable in drainage requirements in construction projects, I would rate their work as excellent and done to a very high standard.
I was especially impressed with their communication among the three members of their team and with their communication with me as their client. Therefore, without hesitation, I recommend DrainScope to any building or home owner for solution and renovation of non functioning drains.

Thank you DrainScope, for a job well done.

David R. Haughton

The Drainscope team were wonderful.

They replaced my sewer pipes in February and I was very pleased the experience from start to finish. Derek offered me a variety of options, answered all of my questions, and provided me with a professional scope of work needing to be done. They handled all of the permits and coordinated with the municipality for their portion of the job.

Their employees went out of their way to accommodate difficulties my site presented such as a deck and mature landscape. They were able to take up part of my deck and put it back together so that you could hardly tell it had been removed. They removed shrubs, small trees, and plants with large enough root balls that they could be returned to their original location, maintaining my landscaping. Employees were polite, tidy, and very considerate. They made me a point of keeping me informed at every stage. When they left, you could hardly tell they were there.
Best of all, the estimate and the final bill were bang on. I'd highly recommend Drainscope for sewage and drainage issues.

Best,

Sheryl M

SISTERS OF ST. ANN - In November, we had a major flood at our office at 1550 Begbie, a 1960 two- storey structure built on a sloping site. Derek Rathwell and his company, DrainScope, were called to drain / pipe scope, assess and suggest what options we had.
After excavations at three locations, and dealing with tree roots, attempts at flushing severely damaged drain tiles and using the video equipment, it was clear this was a major project .

We received a detailed description of a two phased drain tile replacement and estimated costs. We signed the contract on February 4. The company began the job with two consistent, conscientious workers.
They worked industriously and kept all of us apprised of the various problems which arose as well as giving progress reports. They were willing to accommodate noisy operations to our various meeting times if they could.
There were a few delays caused by a flattened water pipe as well as the presence of the roots of a massive Garry Oak tree, both of which necessitated the involvement by the City of Victoria and a specialized tree service. All of the arrangements for the sub-contractors were handled by Derek in a timely fashion. Drainscope's employees worked steadily and left the site in a safe and tidy condition at the end of each day.

When the drainage tiles were replaced, Derek contacted the sprinkler company to replace the old, out- dated system. For the cement and asphalt replacement and repairs, Derek once again
recommended an excellent company. The last phase of the project was the landscaping, replacement of soil and reseeding the areas of lawn that was damaged.
I commend and recommend the company for their work, their expertise and their care for the customer. I appreciated their excellent work.

Sister Frieda
Property Manager

We are extremely happy with the work that was done and feel safe and secure in the knowledge that our property now has a drainage system that is efficient. I would highly recommend Derek for any prospective drain work to future customers.

SISTER FRIEDA / SISTERS OF ST. ANN

UPDATE: It has been a year now since we first had Derek and Drainscope do our perimeter drains and sewage line. I was hesitant to leave a comment initially because I wanted to see how the winter rains would affect the house. A year later I can say that I could not be happier with the outcome. The musty smell has left the basement and it is dry and well protected. I sleep well knowing that water from the roof and ground all stay away from the foundation. However, aside from the quality of the work that was done, what really stood out for me was the service Derek and his team offered. They showed up exactly when they said they would, Derek stayed in constant contact around timing and pricing and a few job changes (that oil tank that was not supposed to be there was a surprise) and they cleaned up the yard after the work was done. The work is documented with a series of photographs and as-built drawings and the staff was courteous and was very aware of any dangers that could have affected my daughter. I've since had Drainscope back for another job and have highly recommended them to my friends, neighbours and colleagues. Exceptionally professional group of contractors.

Chris Hamilton

I've just had the pleasure of replacing my perimeter drains on my home. My Home has 3/4 below ground level basement which means more soil removal and management of that quantity of soil was done very well with little impact on my property and consideration of my neighbor. I'm a gardener and with that consideration the crew worked around the garden space with skill verging on delicateness, even with the backhoe. I have to admit, the garden landscaping looks better than it was before they started.

The crew were professional, respectful, tidy and a pleasure to have around.

It's quite a process with me having questions along the way that were answered with knowledgeable experience, The drains were constructed in such a way that in the future they can be serviced with little hardship. I have the confidence that the job was done with excellent skills. contact us and we will put you directly in touch with this client.

A VERY Happy Client

I found that Derek very helpful throughout the job process. He was very good at updating me as the job went along. I liked the fact that he didn't up sell me but at the same time he was very knowledgeable and helped me make the right the decisions based on my situation with my home.

**How would you rate our company? : Excellent - very satisfied with service
**Would you recommend DrainScope to someone you know? : Yes
**Was our staff at DrainScope helpful? : Very good

K.D.

Our small strata building was faced with a recurring perimeter drainage problem with a cause both complex and difficult to precisely identify. We engaged Drainscope to assess the situation and recommend a first class remedy. After a thorough analysis of the problems by Derek Rathwell and his crew, which included extensive discussions by Drainscope with consulting engineers and City of Victoria experts, they came up with a comprehensive solution. In the process of the remedial excavation work, several additional problems were uncovered and creatively resolved by the Drainscope crew. Throughout the entire process, both Derek and his crew kept us informed and up to date on the progress of the work, including information meetings with all members of the strata. Their approach was both reflective and thorough, thinking through and rethinking remedies as the work progressed.

We found the entire team at Drainscope to be patient, timely, courteous, and helpful throughout the tidy job. They consistently went the extra mile and finished the work on time and within the budget agreed upon. As a result of their thorough and thoughtful efforts, we have now gone through another long wet and rainy season without a trace of past problems. Consequently, we have no hesitation in recommending Derek and the Drainscope crew to creatively assess and address any drainage problems one might encounter.

John (Strata Council)

Our experience with Drainscope was most positive. Derek Rathwell, is well informed, prompt and professional. We are very glad that we were able to get in touch with someone with high standards of integrity and professionalism, who was able to 'step in' for us during a 'household crisis'.

We contacted Derek at Drainscope when we had a sewage backup at our house. Derek responded very promptly and professional to our request for assistance. He readily answered all our questions, provided an overview of scope of work needed, recommended long term solutions, and provided clear documentation of all work completed.

We needed significant intervention, from catchment basin clean out, to perimeter drainage, window well drainage, Trenchless pipe replacement of sewer line from house to main, and sump pump replacement.

I would highly recommend Drainscope to anyone looking for these types of service.
I wish we had contacted them sooner as a PREVENTATIVE solution rather than reacting to a crisis we were not aware was imminent!

Jean Snyder

Thank you to the drainage team at DrainScope of Victoria BC that helped our family out when we needed it most. I can't thank you enough for the first class service and work!

Gordon Higgins

Derek and his team at DrainScope are great to deal with. They have the tools and the know-how to get the job done right the first time, and they stand behind their work. From my perspective, their core values say it all: Quality. Honesty. Integrity. Reliability. The quality of their work is second to none. When they say they are going to do something, they do it. When they say they will be there, you can count on them to be there. Last but not least, they maintain a safe and tidy work site, and clean up exceptionally well when the job is done.

**How would you rate our company? Excellent - very satisfied with service
**Would you recommend DrainScope to someone you know? Yes
**Was our staff at DrainScope helpful? Very good
**How did you hear about DrainScope? Referred by Happy Customer, Promotion / Home show

Kevin. M

**How would you rate our company? Excellent - very satisfied with service
**Would you recommend DrainScope to someone you know? Yes
**Was our staff at DrainScope helpful? Very good

Derek was very helpful, articulate and knowledgeable. He was able to suggest alternate strategies for resolving our problem. Without having seen their actual work, I can easily attest to the goodwill and service that Derek was able to provide over the phone and I would not hesitate in engaging the company for any work that I require.

Laurie Saucier

DRAIN REPAIRS
Derek Rathwell at Drain Scope is top notch. He runs his company with honesty and integrity and was willing to approach our problem with a more economical solution. One that we were'nt given with two previous companies we worked with. We have saved thousands by using Drain Scope and we won't hesitate to recommend this company to anyone we know, that encounters drain issues.

**How would you rate our company? Excellent - very satisfied with service
**Would you recommend DrainScope to someone you know? I have already
**Was our staff at DrainScope helpful? Very good

JILL S.

To Whom It May Concern:

If you are considering a perimeter drain-tile system, I highly recommend the services of DrainScope of Victoria BC. Under the direction of Derek Rathwell, owner of, DrainScope, a complex perimeter drain-tile and rain water system was installed at my home. The staff that worked on the job performed their work with the utmost professionalism and left the site in immaculate shape.

The team provided outstanding quality work; they are honest, reliable, and go beyond expectations. The job went smoothly and was completed on time, within budget, in a friendly, courteous, and professional manner.

It was refreshing to connect with a dependable and professional company that kept all commitments, produced high quality results and stood by their workmanship with courteous communication and follow-up.

I would not hesitate to recommend Derek Rathwell & his Team at DrainScope. If needed, I would be happy to provide further reference.

Regards,

Renie Cunningham

**How would you rate our company? Excellent - very satisfied with service
**Would you recommend DrainScope to someone you know? Yes
**Was our staff at DrainScope helpful? Very good

Drainscope renovated my patio which had subsided into the perimeter drain. They were careful not to damage nearby shrubs and did an excellent job, including tidying up. The guys know what they were doing and were happy to explain the process, they were pleasant to boot!

Charles Cunningham

DRAIN REPAIRS
**How would you rate our company? Excellent - very satisfied with service
**Would you recommend DrainScope to someone you know? Yes
**Was our staff at DrainScope helpful? Very good
**How did you hear about DrainScope? Referred by Happy Customer
**Please add any additional comments: DrainScope took care of the problem promptly, contact with City was good.

Rodney Malham

We would highly recommend Drainscope to anyone requiring drain work or replacement. Even before work began Derek spent time with us over several weeks considering our challenging drain problem and would not accept any ‘good enough’ solution. He ended up working with the municipality to move our storm drain to the other side of the property in order to achieve the proper drain elevation/ fall into the municipal system. As a result we were able to get rid of an old basement sump pump and we now have a perfectly working dual pipe perimeter system and a dry protected foundation. Derek and his professional team paid meticulous attention to detail throughout the planning and execution of the job and are committed to completing the job to perfection. We also really appreciated Derek’s ongoing dialogue with us to resolve issues as the planning and work proceeded.

Thanks!

Guy & Lori

I heard about Drainscope from a emergency flood restoration company. I was impressed on how well you all work together as a team. It ain't easy when you don't what the next phone call will bring. Certainly the value-add is the relationships with localities' utilities services staff.

Drainscope is very professional and customer-centric. As expected, they are the best experts in their field providing timely remediation, periodic services and on-going preventative recommendations. Tasks are aggregated and combined to maximize time on site. Frequent status updates are provided by a single point of contact during the job. When completed, a clear summary report of what was done with any drawings and images from the job is provided. Equally important to the company is to leave the job site neat and returned to its best possible condition. They are highly recommended.

Regards,

David Sie

To Derek & Crew of DRAINSCOPE.net

I am writing to you on behalf of the owners of Strata Corporation #XXXX to thank you and your crew for the wonderful way in which you completed Phase One of our drain repairs.

We appreciated the fact that you completed the scoping and assessment on the appointed dates and were willing to meet with us to discuss the details of your findings. You presented to us a very detailed map of our complex with clear and problem areas noted, including a couple of photos indicating what your cameras had found (to help us understand what the problems entailed). You even walked around with us to point out problem areas and possible solutions.

The estimate you presented to us was detailed and allowed us the opportunity to again meet with you and discuss if the project would exceed your estimate before completion.

Your estimate of the time it would take to complete the job was quite accurate and your crew was polite, courteous workers who tried to disturb as little as possible of the grass, garden and sidewalk areas that needed to be worked on. All areas were cleaned up and returned to such a condition that it looked as if they had never been dug up.

The attention to detail of those areas was unbelievable and greatly appreciated.
We thank you for your work on Phase One of our drainage work and look forward to working with you again.

STRATA PRESIDENT

Strata Corp (Saanich BC)

When the initial inspection discovered how clogged the drains were I felt a major excavation was inevitable. Your technician's ability to clear the drains was truly amazing. Thank you.

How would you rate our company? - Excellent - very satisfied with service
Was our staff at DrainScope helpful? - Very good
How did you hear about DrainScope? - YellowPages - Book
Would you recommend DrainScope to someone you know? - Yes
Additional comments? (experience with DrainScope) - Very professional Great follow-up

PETER GRAY
Cordova Bay United Church

A few weeks ago, on the Easter weekend, a tenant complained of mould forming on a basement wall. I emailed Derek on the Easter Sunday and he responded to my email on the holiday Monday. Tuesday morning the crew arrived, assessed what needed to be done, got a quote ready and by noon started work. That same afternoon a permit was issued by the municipality for further work that was needed. By Wednesday evening the majority of the work was completed and inspected! My tenant was able to move back in once the interior work was done the next day. The entire Drainscope crew was extremely professional, courteous and helpful. I would not hesitate to recommend Drainscope to individuals or professional property managers!

How would you rate our company? - Excellent - very satisfied with service
Was our staff at DrainScope helpful? - Very good
How did you hear about DrainScope? - Referred by Happy Customer
Would you recommend DrainScope to someone you know? – Yes

Ian Whitfeild
ROMSBC

We recently had our Perimeter Drains replaced by Derek Rathwell and his team. From the initial quote to the completion of the work, Derek was thorough and professional. He went above and beyond to help us work out the best options for our property.

Derek was readily available, both in person and by telephone throughout the entire job. His foreman was very helpful with any on-site questions I had and always explained things to me in a way that I would understand. The weather was challenging at times during the work - 14" of snow overnight! - but Derek and his team persevered. Despite the wet weather, our property was always left in a clean and tidy condition at the end of each day.

We are extremely happy with the work that was done and feel safe and secure in the knowledge that our property now has a drainage system that is efficient. I would highly recommend Derek for any prospective drain work to future customers.

Alison Morgan

Derek,

I just wanted to let you know how pleased I was with the service that Jon Watts provided on Tuesday. He was here and gone in less than an hour with the problem fixed completely - no fuss, no muss, and no mess! The next time someone I know has a drain problem, I will definitely be recommending your company!

Thanks,

Mike Baker
Esquimalt BC

Mike Baker

MAY 2013 - Our Strata in Brentwood Bay was found to have serious drainage problems recognized by residual ground water on the property.

We contacted Drainscope and their owner/manager Derek Rathwell. They did a preliminary investigation which included mapping and scoping of the entire complex and making PDF drawings of this to demonstrate their findings. I was able to use these to demonstrate to the executive committee the problems we were facing.

Drainscope then managed the repair of the problems and organized the work so that the most important components of it were done first and gave us recommendations for going forward into continued repair over the coming years and how to practice preventive maintenance in the future.

The work was done within our projected budget and on time.

I would personally recommend Drainscope to someone with similar problems.

JOHN GREEN

Thanks Derek and Co.! We bought an older house with drains that hadn't been maintained in a long time...and known water issues in the basement. We were impressed that John gave us his honest opinion that we may be able to just maintain our drains - other companies told us that everything needed to be replaced...at substantial cost! The crew was diligent, friendly and hard working. They kept us updated along the way, and thankfully were able to maintain our system. What's more, they alerted us to an additional problem with the side drain that we didn't know about, and offered us options for how to proceed. Thanks for the courteous and prompt service!

Emily and Jesse

I feel like Drainscope both solved the immediate issue we had (blocked lines) and applied a strategic lens to our future needs (the addition of a few clean-outs that will allow us to add more downspouts). This has left us in a position where we are able to securely know our house is protected now and into the future.

*How would you rate our company? Excellent - very satisfied with service
*Would you recommend DrainScope to someone you know? I have already
*Was our staff at DrainScope helpful? Very good

Nathan

After purchasing a house with previous flooding issues, my husband and I were in need of a company to scope our perimeter drains and to do any required repair work. Drainscope was recommended by three of our friends (all from different circles) even before we started looking! They were always reliable, reasonable and clearly explained what they were doing. We were never over-charged, or charged for unnecessary repairs. They realized that as new home owners, we had a strict budget and did everything they could to accommodate us within that budget. As it turned out, the damage to our perimeter drains was more extensive than we had previously thought, but Drainscope went above and beyond in helping us to ensure that our house would be safe and dry. They installed new clean outs, a catch basin in a swampy part of our yard, drains in our driveway to prevent water ingress into the garage, as well as repairing and replacing damaged perimeter drains. They also worked with our gutter replacement company to ensure that downspouts were placed correctly. In one area where cement had to be removed to open up the ground, they replaced it with skill and ease - they even helped us to repair a stone-edged flower bed at the front of our property that had to be torn apart to place a new downspout! The workers were always kind, efficient and courteous - such skill and great attitudes! We were very happy with our experience with Drainscope and would highly recommend them to anyone in need of this kind of repair work. In this world of short cuts and shoddy workmanship, Dainscope was a highly professional, ethical, and skilled company that took pride in their work. It was our pleasure to deal with them and we would definitely do so again in the future.

-Amber & Brad Gerhart

Derek and his team went above and beyond my expectations of good work ethic. They were prompt, reliable, and hardworking in the challenging job of cleaning and repairing old drain tile, as well as installing clean-outs and a new driveway drain system. Derek alleviated my anxiety by moving up the scheduled project before imminent autumn rain, which prevented a flood in my basement. Updates were provided every step of the way, and Derek was always available to answer my endless questions!

I would highly recommend this company to others and I will hire Drainscope again in the future. Thank you so much.

Ellen

After some heavy rains I am very happy to report that all the installations your company has done are working perfectly. I am impressed by your professionalism, including the concise planning, the quality of your work and the visual documentation of it - all done to our satisfaction. We are looking forward to DrainScope in the future, if we should decide to tackle the envisaged project on the other side of the house.

Mr. Brauss

I wanted to say thank you again for the work your team did with the drainage around my house. With the heavy rain last week I was concerned about water in the basement again - but there was none! Your guys did a great job cleaning the existing drain and fixing what was needed. I am so happy with the work you did.

Cindie

How would you rate our company? - Excellent - very satisfied with service
Was our staff at DrainScope helpful? - Very good
How did you hear about DrainScope? - Referred by Happy Customer
Would you recommend DrainScope to someone you know? - I have already
Additional comments? (experience with DrainScope) - Great addition to my service. John and Derek take the time to explain all components of their service to clients. Will continue to recommend to all new home buyers as part of the inspection process!

Chris Barrington Foote
Sutton Group - West Coast Realty

Hi Derek....I want to thank you and your team for installing my sump pump. I picked your company randomly and am I glad I did. Everyone was so helpful, knowing nothing as I did about pumps. All the various options were explained to me, John and Colin were so nice and cheerful, even when I had to call John out early Saturday morning and I am so pleased with everything. I look forward to having you do the other options on the pump in the future. I would recommend you to anyone with a similar problem, thank you so much for making it all so easy for me..Regards, Gail Green..and the guys were great about taking away my old pump and tidying everything up as well, great!!

GAIL GREEN

Thank you for the prompt attention to my needs. I appreciate the way both John and Derek answered my query and the promptness of Leah in sending the information to me. The information given both verbally and by email helped me make a decision about the house I was about to purchase. Thank you once again!

How would you rate our company? - Excellent - very satisfied with service
Was our staff at DrainScope helpful? - Very good
How did you hear about DrainScope? - Referred by Happy Customer
Would you recommend DrainScope to someone you know? - Yes

Riina

Working with Drainscope helped ease the uncertainty and anxiety associated with fixing the drainage issues on our property. Particularly helpful was the clear estimate provided initially and the continual updates throughout the entire process. When something unexpected did arise options and costs were diligently examined and clearly laid out. Having water soak our basement once was enough so we also really appreciate the security of the guarantee Drainscope provides.

Honest professionals who do a great job!

Keith

Thanks Derek and Co.! We bought an older house with drains that hadn't been maintained in a long time...and known water issues in the basement. We were impressed that John gave us his honest opinion that we may be able to just maintain our drains - other companies told us that everything needed to be replaced...at substantial cost! The crew was diligent, friendly and hard working. They kept us updated along the way, and thankfully were able to maintain our system. What's more, they alerted us to an additional problem with the side drain that we didn't know about, and offered us options for how to proceed. Thanks for the courteous and prompt service!

Emily and Jesse

We just have a project done with DrainScope and we are completely satisfied. We called several companies for the project (waterline trenchless replacement), we could not get the plan we wanted until we met with Derek. What Derek described is exactly what we needed. It was much more complicated after started, they provided practical and innovative solution, shared all the details with us. At the end, they got the big job done nicely on time and on budget. If somebody needs a plumber, we strongly recommend DrainScope. They give great service and their charge is very reasonable.

Richard Han

Thanks Derek and Co.! We bought an older house with drains that hadn't been maintained in a long time...and known water issues in the basement. We were impressed that John gave us his honest opinion that we may be able to just maintain our drains - other companies told us that everything needed to be replaced...at substantial cost! The crew was diligent, friendly and hard working. They kept us updated along the way, and thankfully were able to maintain our system. What's more, they alerted us to an additional problem with the side drain that we didn't know about, and offered us options for how to proceed. Thanks for the courteous and prompt service!

Emily and Jesse

Although few people will ever say they love being faced with a serious perimeter or sewer drain job, working with Derek Rathwell and his crew on one occasion almost moved to do so -- and here's why: Derek Rathwell - the division manager was the stellar element in this happy story. He was on site & in touch during (& after) the whole job, uncommonly attentive & answerable - superb follow thru - & scrupulous with the city code inspector. I can't praise him enough.

Heather McHugh

Thanks for all your help on getting this drain system done.
The work went very well, your staff were very pleasant and professional. Their attention to detail is second to none. Your companies polite and customer oriented culture is very evident in the way everyone of your employees interact with your patrons.

Chris Bertoni

Hi: I am Florence Palmer, Greenwood Avenue, Victoria. I had a complete surface drain system installed as the old system was completely
broken down, full of roots particularly in the front of the property. I found also I was getting seepage from the properties above me as my house
was on a gradual hill. and I suspect that possibly at least two of the houses were about the same age as mine and their drain systems were
faulty as well. I was completely satisfied with the work done by Drainscope. the team of three men worked well together and I was comfortable
with them around. I even left the house unlocked when I was out. I would recommend them to anyone with drainage problems and have already
done so. The team had a lot more problems than they bargained for, but they fixed everything up and did not show any frustration, at least to me

Florence Palmer

I would like to thank Derek and his amazing crew at Drainscope for the professional and meticulous job they did replacing the perimeter drainage system for my 105 year old house. My initial meeting with Derek set the stage for many subsequent communications. He began by giving me options, and I quickly came to believe that I was dealing with someone who had integrity. Derek and the crew kept me involved in decision making as needed, and were ever so patient at re-explaining things to me!
Good coordination with the city was very important for establishing appropriate depths, as well as for permits and inspections etc. and Derek’s efficiency, hard work, and collaborative attitude made this go smoothly. Similarly there was a good working relationship with plumbing and gutter replacement companies who did their part when needed. The Drainscope crew worked diligently every day, were polite, friendly and professional. I was always amazed at how tidy the yard looked after they left each day. They were careful about so many things including Don’s watering of the plants that needed to be temporarily moved, and then replanting them when the job was done. Colin did a wonderful job replacing, and in fact, improving sections of the pathway that had been removed while digging the trenches. When the job was completed Derek gave me a package with the approved inspections, a detailed map of the house with sewer lines, storm drain clean-outs (more than code required), backflow etc., recommendations for regular maintenance, as well as coloured photos of the work as it was being carried out at various stages. I can’t say enough about how thorough Drainscope was in its work on my home and I will certainly be recommending them to anyone who needs to use any of their services.

Sheila Hanna

How Would You Rate Our Company? Excellent - very satisfied with service
Was our staff at DrainScope helpful? Very good
Would you recommend DrainScope to someone you know? I have already

Additional comments? (experience with DrainScope)
DrainScope was recommended by a plumber!

In November 2015 I engaged DrainScope to assess and repair a faulty sewer line after a sewer back up. They were prompt in coming to the house,explained a few possible scenarios and proceeded to deal with the most pressing.
At all times I was kept informed about the procedures. The problem was fixed,the estimates of the possible costs were accurate and I believe very fair,the clean up was faultless.
The personnel were pleasant and very helpful.The invoice had a visual record of the work as it progressed and the condition of the sewer line at this time.
I was very impressed.

Barbara Knight

We are very pleased with DRAINSCOPE's work.

We suspected our 60-year old perimeter-drains were clogged as the system wasn't flushing properly during the wet season 2014-2015. That summer we contacted Drainscope and a preliminary camera-scoping confirmed that our ceramic-tile drains were 80% plugged with roots and debris. Derek then prepared a detailed analysis and cost estimate of the proposed work involved to rectify the problem and bring our dated system up to municipal code. To avoid delay, he slotted our job in between other scheduled jobs. Once the work was started, unforeseen difficulties were quickly addressed by the job foreman Colin and crew, and an appropriate course of action determined. In particular, a problem with the perimeter-drain grade around the house-sewer outlet was identified and corrected.

Derek called us daily to update on the crew's progress and to advise of any related cost increases. In the middle of the project, the weather suddenly deteriorated. As rain began to fall, the ditches started accumulating water. Undaunted, the crew donned raingear and persevered. Anticipating heavy rain over the coming weekend, the crew packed road-grade gravel against exposed foundation footings and placed tarps over excavated soil; they provided an electric-pump to remove water build-up in the lowest point of the trench to minimize sluffing. These proactive steps helped stabilize exposed soil and prevent erosion around house-footings. Derek and crew maintained good communication throughout the entire process.

On job completion, Drainscope provided us with a package that included a detailed summary and diagram showing the new drain system as well as photos of the work as it was being done. We were impressed with the full disclosure of job costs, site clean-up and their willingness to fulfill our landscape restoration wishes. We now have peace of mind knowing that the job was done right. Our basement has remained dry despite the record wet months this winter. Kudos to Derek and the entire crew for their professional handling of a challenging drain replacement project.

Brian and Nancy

My home was built in 1954 and several years ago I noticed a "funky odour" in my basement closet and under-the-house garage. I consulted with the owner of DRAINSCOPE of VICTORIA and after having CCTV films done on the original drains, they were found to be damaged and fractured. I decided to have new drains installed and subsequently, the odor has completely disappeared. Several years later, I decided to have an up-to-date survey done on my new drains and this was done recently. I received a map of the areas with complete CCTV films and a comprehensive description of the condition of the drains. I am very satisfied with the service and the people I dealt with, from the owner, to the office administrator, to the actual men who came to my home to do the service call. Everyone was very helpful. I am very confident that my property is being cared for by this company. They are very professional.
Sincerely, L. Ross

L. ROSS

How Would You Rate Our Company?
Excellent - very satisfied with service

Was our staff at DrainScope helpful?
Very good

How did you hear about DrainScope?
Referred by Happy Customer

Would you recommend DrainScope to someone you know?
Yes

Additional comments? (experience with DrainScope)
The staff were very pleasant to deal with and kept us up to speed as to what needed to be done and what had been done.

The drainscope staff were very pleasant to deal with and were very prompt in fixing our drains.
They kept us appraised about what they were doing and what had to be done and did an excellent job.

L. Joanisse

Please pass along our thank yous to Derrick, Colin and the team. We were so pleasantly surprised to arrive home and find the tidy little catch basin and great concrete work already done on the first day. The second day we appreciated their attention to detail - they even reinstalled our little Halloween ornaments! If the quality of the above grade work is any indication of what happened underground, I'm sure everything is flowing smoothly now.

Thanks again, it is appreciated. We're glad to know the system is up and functioning and ready for the November rains.

C & M Denny

I represent the strata council of a 17 unit condo building that is forty years old. Over the last few years we have tried to get consensus on how to deal with not only a perimeter drain issue but also a deteriorating membrane over our car park. Derek has been extremely patient with our indecision leaving temporary drains up for three years. We finally were able to move on our project and had Derek act as general manager responsible for obtaining city permits and coordinating all the sub trades that were necessary to do the rather massive job. All we had to do as a council was to hire the roofing company to do the membrane work. The job expanded as it became evident that cost savings could be made by changing direction. This was suggested by Derek and he felt that all the work could still be done for the high end of his budget. He and his able crew were able to accomplish this with very professional attention to detail. We now have the satisfaction of knowing that our job was done right and the end result is a very attractive addition to our landscaping. Thank you to Derek, Colin and all the crew.

Strata, L.T

We had an excellent experience from the whole team of DrainScope. From booking the appointment with Leah to solving small pipe access issues. The report was promptly ready. I especially was pleased with the on site service engineer/technician Jon (Jonathan), who work hard, diligently with the utmost efficiency. Well done the DrainScope team. Thank you. A.Walsh

A.Walsh

I have absolutely no hesitation in recommending DrainScope for drainage problems. Earlier this year, a small leak in the basement indicated perimeter drain problems. Two quotes from reputable firms were about $**** apart so a friend who had experience with DrainScope suggested I get them to provide a quote. I was told they would only do work that was required but if everything needed to be done, they would be very expensive but are excellent and well worth it. When Derek returned my call, I was impressed with how much information he had on the site without ever seeing the place and how he was genuinely interested in what my plans were for the house, if I was going live there for long or sell or ? The most important question of all was "how do you know you need to have the perimeter drains replaced?" I said I had someone come to clean the drains because of a leak and they couldn't clean them so they suggested I get them to provide a quote for replacing the perimeter drains. Derek said that they would check the drains with a camera and if I got them to do the work, the cost would be deducted from the final invoice. To make a long story short, Derek said the photos showed that spot repairs and some tile replacements would suffice unless I want to replace all the drains and upgrade to the current code which would be very expensive. The photos were emailed to me so I could see for myself what needed to be done. The work was done sooner than expected at a fraction (¼) of the cost of a total replacement. Bonus - you could not tell that there was heavy duty equipment on the property earlier that day. The only casualty was a fancy weed. All the rain we had this fall has been the ultimate test -- not a drop in the basement! I am so very pleased and worry-free and can't thank Derek, Leah and his crew enough. The field crew were very pleasant and worked fast; Derek and Leah were wonderful -- they are both very knowledgeable and happy to answer any and all questions you might have. I was provided with complete documentation of the project from beginning to end. I highly recommend DrainScope.

Bal S.

How Would You Rate Our Company?
Excellent - very satisfied with service

Was our staff at DrainScope helpful?
Very good

How did you hear about DrainScope?
• Referred by Happy Customer

Would you recommend DrainScope to someone you know?
I have already

Additional comments? (experience with DrainScope)
I have recommended DrainScope to 4 clients for inspections and have used them for my own drains - great service all round.

Karen Dinnie-Smyth

How Would You Rate Our Company?
Excellent - very satisfied with service

Was our staff at DrainScope helpful?
Very good

Would you recommend DrainScope to someone you know?
Yes

Additional comments? (experience with DrainScope)
Fantastic job! The crew worked hard and were really excellent.The cleanup was A+++.

Shannon H.

Hi Leah,

Just wanted to send a quick note, as the crew has now left our site.

We’re pleased with the work the guys put in over the past 1.5 days, and with the outcome all around – we had good consultation at decision points as they arose, and feel good about the solutions in place, whether long-term or temporary. We’re also pleased with the clean-up, especially considering the weather today.

Please pass our feedback along to the crew, and to Derek.

M Gair

How Would You Rate Our Company?
Excellent - very satisfied with service

Was our staff at DrainScope helpful?
Very good

How did you hear about DrainScope?
Referred by Happy Customer

Would you recommend DrainScope to someone you know?
Yes
Additional comments? (experience with DrainScope)
Very prompt and friendly service, I would not hesitate to recommend Drain Scope and if I ever have drain issues at my home address I will be sure to call you.

Shelly McAvella

Thank you to all – From Derek & the crew!