Pacific One Holdings Inc., has created this privacy statement in order to demonstrate our firm commitment to the privacy of your information. This statement details our current information gathering and sharing practices for the Pacific One Holdings Inc., range of services and http://www.pacone.ca or http://www.drainscope.net (the “Website”).
Information collection and use
Pacific One Holdings Inc., is the sole owner of the information collected on the Website and through our services.
Pacific One Holdings Inc., collects information from our users in several places and these methods are described below. We will not sell, share, or rent this information to any other parties except as disclosed in this statement.
Website information
IP addresses
Pacific One Holdings Inc., will, on occasion, collect visitors’ IP addresses to help diagnose problems with servers, to administer the Website, to analyse page trends, track the internal movement of web visitors, monitor referrals, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. IP addresses will not be used for any purposes other than these. Pacific One Holdings Inc., will not track users’ movements or browsing habits beyond the confines of the pacone.ca or drainscope.net domains.
Information collected from forms
The Website (http://www.pacone.ca) or (http://www.drainscope.net) uses forms for visitors to request information, products, and services. Depending on the service, product, or information that visitors request, visitors contact information such as e-mail addresses or telephone numbers may be collected. Visitors’ contact information is also used to get in touch with them when necessary. Visitors’ may opt out of receiving newsletters. Financial information that is collected is used to bill the user for products and services.
Cookies
The Website creates a cookie on a user’s first visit to the site. This is used to simplify the welcome process by limiting the information available to first-time users. This ‘first visit’ cookie stores no information about the user besides the fact that they have visited the site once before. The Website does not use any other permanent cookies. Session (temporary) cookies may be used from time to time to enhance navigation within the Website. These cookies are destroyed when the user closes their web browser.
Our contacts with Pacific One Holdings Inc., customers
We communicate with our registered users by e-mail to inform them of important service announcements. It is a condition of using the Pacific One Holdings Inc., service that the user receives these important communications. Pacific One Holdings Inc., or DrainScope may on occasion inform registered users about special offers, seasonal promotions, new services, updates, billing information and any other information we think may be of interest to our users to provide a more complete service.
Newsletters
Users may subscribe to our newsletter (if available) by providing contact information such as name and e-mail address. Users who no longer wish to receive our newsletter may opt-out of receiving these communications by clicking on a link found at the bottom of each e-mail or by emailing us directly informing us of the request.
Links to other sites
The Website may contain links to other sites. Pacific One Holdings Inc., is not responsible for the privacy practices or the content of such Websites. We encourage users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information.
General privacy information
Email addresses
Pacific One Holdings Inc., is committed to the reduction and elimination of unsolicited commercial e-mail and spam. As a company that legitimately uses email addresses and as a responsible Internet citizen we wish to reiterate the following assurance: under no circumstances will any email address collected by Pacific One Holdings Inc., our website or customer support department, be sold, rented or provided to any other company.
Survey information
Pacific One Holdings Inc., may, through the Website, request demographic or survey information from users (e.g. age, internet usage). Users may choose whether or not they wish to complete these surveys and any information obtained in this manner will not be attributed to the user in any way, except where expressly authorised by the user.
Third-party offers
Users may be able to elect to receive special offers from third parties. Pacific One Holdings Inc., will not send any third party offers to users who do not wish to receive them. All offers of this kind will be managed by Pacific One Holdings Inc.,. At no time will Pacfici One Holdings Inc., or Drainscope, ever make any user information available to third parties.
Privacy of customer data
In order to process the purchases of services, certain information is necessarily collected by Pacific One Holdings Inc. We retain records of our customers, and these records may contain any or all of the following information: names, addresses, phone numbers, e-mail addresses, or other relative identifying information. We do not sell or share this information with other parties.
We collect credit card information only when required for transactional purposes and we will not store credit card information for longer than is required to process the relevant transaction unless previously agreed with the client.
If a customer places a request for customer service, the information that may be collected is: e-mail address, name, phone number, correspondence records, and technical information. This information is voluntarily given by the customer, and is used by Pacific One Holdings Inc., only for the purpose of assisting the customer with their concerns. This information is not used for any other purpose. Information collected by our customer service department will not be sold, shared or rented to other parties.
Security
Pacific One Holdings Inc., will take all reasonable steps to protect the security of your personal information within the confines of the Website, and honors users’ choices for its intended use. We carefully protect users’ data from loss, misuse, unauthorized access, alteration, or destruction. We carefully protect users’ data from disclosure, with exception only in matters where designated by law or court order.
Notification of changes
If we ever change our privacy policy, we will post notification of such changes on our Website, in order that our users’ are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users’ by way of an e-mail. Users’ will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.
It is our sincere intention to protect your personal information in the same manner as we would want our own personal information protected.
Contact information
If you have any questions or suggestions regarding our privacy policy, please contact us at:
Pacific One Holdings Inc.
Suite # 420 – 880 Douglas Street
Victoria, B.C. V8W 2B7
Telephone: 250-590-9183
Fax: 250-385-2841
www.pacone.ca
Sales: service@pacone.ca
Contact: service@paconeca
